PROCESSING, SHIPPING, AND DELIVERY INFORMATION
Shop Early. Shipping delays are expected this holiday season.
| Shipping Method | For Custom tools | For non-customized tools |
|---|---|---|
| Remote Areas | 12/5 | 12/7 |
| Standard | 12/11 | 12/13 |
| Expedited | 12/13 | 12/16 |
| Express | 12/14 | 12/17 |
Order processing takes 1-3 business days and shipping time/method selected begins as soon as your product leaves our warehouse.
Orders with customized products ship together and take an additional 2-4 days to process.
Leatherman is closed on all major US holidays. No orders are processed on these days.
Unfortunately we cannot ship to PO Boxes at this time.
From time to time we may offer Leatherman Garage or other limited edition products for order on our Website. Such products and orders for such products will be allocated as determined by Leatherman. Leatherman Garage or other limited edition products are intended for individual use and not resale. Without limiting Leatherman’s other rights, Leatherman may reject or cancel orders it believes are fraudulent, intended for resale or that otherwise violate our terms and conditions.
RETURNS
We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Leatherman will also refund shipping charges and will compensate you for the return shipping of the item.
Items should be returned in the original product packaging with the packing slip included.
*Excludes items listed as Final Sale. Final Sale items cannot be returned or exchanged.
Customized or engraved items are not subject to return or exchange. Once an order for a custom or engraved item is received, it cannot be cancelled.
Green Light group
Attn: Leatherman Returns
12431 Horseshoe Way
Richmond, BC V7A 4X6
Apparel returns will only be accepted if they do not show any signs of use or damage. They must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
Final Sale items cannot be returned or exchanged.
Leatherman custom product is built just for you and cannot be returned or exchanged.
Having quality issues? Please view our Warranty Policy or contact our customer service team.
View our Warranty Policy.
Please contact Customer Service to request a Return: 800-847-8665. Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.