Frequently Asked Questions

Frequently Asked Questions

General

Some Leatherman products are crafted to follow TSA specifications for a carry-on item. Those products are listed below. One of our models - the Style PS - complies with all TSA requirements for a carry-on multifunction tool, but remember that it is ultimately up to TSA workers to decide what they are allowing on board or not. The current regulatory requirements can be found at www.tsa.gov. Other Leatherman products may be stowed in checked luggage that travels in the cargo area.

ATTENTION: UPDATED TSA GUIDELINES ON KNIVES


On 5 June 2013, the TSA (US Transportation Safety Authority) announced that it had withdrawn its decision to allow Messer to be part of the hand luggage on board. More information about these changes can be found at
https://www.tsa.gov/travel/security-screening/prohibited-items.

The following Leatherman products comply with current TSA regulations for carry-on items:

  • Tread®
  • Tread® LT
  • Tread Metric®
  • Brewzer®
  • Piranha® 2
  • Style® PS
  • Mako® Ti
  • Grind®
  • Jam®
  • Thruster®
  • Pump®
  • Rail®
  • Cam®
  • Rime®

Please note: Before carrying any Leatherman product on a flight or into any other restricted area, refer to the organization’s published sharp object policy for your own protection. Security agents, such as TSA representatives, have full discretion over allowable items for the safety of all passengers, and international laws may vary. Please also note that Leatherman does not warranty tools that are lost, stolen, or confiscated.

Our tools bear the name of our founder, Tim Leatherman, who invented the original Pocket Survival Tool, now known as the PST®.

Learn more about The Leatherman Story.

Tim Leatherman's standards for quality, durability, precision and attention to detail are what make Leatherman tools like no other. Ever since Tim invented the category, we've focused on just one thing — manufacturing the world's highest quality multipurpose tools.

Read about The Leatherman Story.

Our products are sold in approximately 90 countries around the world. Please refer to the Dealer Locator page to locate our authorized distributors. These distributors can help you find retailers in your area and/or help you with a warranty issue.

Each Leatherman tool consists of a combination of features that makes it a unique multipurpose tool. We cannot alter or substitute different blade components from one tool version to another.

Always. Consumer feedback has played a significant role in improving our existing products and designing new ones. Our marketing department tracks suggestions and welcomes your feedback, so feel free to address your ideas to them (either in writing or at info@leatherman.com). If you wish to submit an idea for which you already have or may obtain a patent or other ownership rights, please write to the Office of the President, Leatherman Tool Group, PO Box 20595, Portland OR 97294. Prior to receiving or considering your idea, we will present you with a disclosure agreement that describes your rights and ours in any idea you disclose to us.

There are several sheaths to choose from. All are pictured in our Accessories page. Please visit that section for information on how to order sheaths and other Leatherman gear.

Sorry. Leatherman Tool Group is privately held and is very unlikely to go public in the foreseeable future.

Use a separate screwdriver or similar device to unlock the blades. With the handles closed together, insert the screwdriver into the slot created by the handle spring (where the handle locks onto the tool blades). Gently pry up the handle spring until one of the blades can be released.

Our warranty is simple. You broke it, we'll fix it. Please visit our Warranty page and follow the instructions to send in your product (NO SHEATH PLEASE).

If you live outside of Canada, please follow the international warranty instructions also located on the Warranty page. There you will select your country and send your product to an authorized Leatherman distributor.

Our products are designed to be disassembled by factory-trained technicians only. Repaired tools are reassembled (and the pivot posts cemented) to ensure proper tension for optimum tool performance. Attempting to disassemble a Leatherman tool yourself may result in lost components and compromised tool functionality. It may also void your warranty protection.

STEEL

Different types of steel offer varying levels of performance in terms of edge retention, toughness, corrosion resistance, and ease of sharpening. These qualities determine the character of a particular steel and ultimately, the performance of a knife blade. Leatherman uses a variety of steel types in our knife blades including: 420HC steel, CPM MagnaCut, S30V, and 154CM.

420HC steel is a high-carbon stainless steel that is specifically designed for knife blades. It offers good edge retention, toughness, and corrosion resistance, as well as being relatively easy to sharpen. While it may not be considered a premium steel, it is still a high-quality material and is ideally suited for an everyday working blade on a multi-tool. Because it’s cost-effective, easy to produce, and performs well all-around, it is the most common steel type found on Leatherman multi-tools. 

CPM MagnaCut is a high-performance premium steel that hits the sweet spot of qualities that make a superior knife blade. It has excellent edge retention, toughness, and corrosion resistance. It is a relatively new steel on the market and is an excellent choice as a knife steel because it retains its edge so well and is easier to maintain. Leatherman has chosen to use this steel in the Arc to give our users the best possible cutting performance on the best multi-tool we’ve ever made. It’s also particularly well suited for harsh conditions and wet environments. 

S30V steel is a high-performance stainless steel that offers excellent edge retention, toughness, and corrosion resistance. It is a premium steel that is often used in high-end knives and multi-tools like the Charge + TTI. It is more difficult to sharpen than some other steels, but it offers exceptional cutting performance.

154CM steel is a high-performance stainless steel that offers good edge retention, toughness, and corrosion resistance. It is a premium steel that is often used in high-end knives and multi-tools like the Skeletool CX. It’s slightly easier to sharpen if you maintain your own blade.

Our premium wire cutters are made from 440C steel. 

CUSTOM SHOP

While custom order creation times will vary based on volume, please allow for approximately 2-4 additional days for processing. Delivery may vary based on your chosen shipping method. If you have not received your custom order within 2 weeks, please contact customer service.

Following your order, we will send you a confirmation email that your order has been received. We will send you a shipping confirmation email once your product has been shipped.

Leatherman custom product is built just for you and cannot be returned or exchanged. Having quality issues? Please view our warranty policy or contact our customer service team.

Leatherman moderates text and image uploads. You must own the rights to your uploaded images. Leatherman reserves the right to reject and cancel custom orders containing profane, offensive, or libelous phrases, imagery, or content that we deem as objectionable including, but not limited to the following:

  • Drugs and Alcohol
  • Pornography
  • Violence
  • Inappropriate Text
  • Emoji

If your design violates the Leatherman custom policy, you will receive an email notification that your order was rejected and canceled. If you have questions about why your order was rejected, please contact our customer service team.

Please review your image thoroughly. To prevent the image from being grainy or pixelated, we recommend using files that are at least 1,000 pixels in height and/or length. Avoid imagery with metallic and fluorescent colors as they do not print. The 3D rendering of your design will match the physical product as closely as possible; however, because of different screens and digital platforms, actual colors may have slight deviations. Compatible image file types: PNG, JPG, GIF, SVG, PDF, and EPS.

Your selected image may not be a high enough resolution. To prevent the image from being grainy or pixelated, we recommend using files that are at least 1,000 pixels in height and/or length. Compatible image file types: PNG, JPG, GIF, SVG, PDF, and EPS.

Not all browsers are created equal. To ensure you are getting the most out of your Leatherman custom experience, we recommend using the newest version of your browser. Google Chrome on your desktop computer will provide an optimal experience.

Please contact our customer service team if you are experiencing issues with placing your custom order.


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